LiveChat is perfect for small businesses. It doesn’t have all the bells and whistles of Intercom, but offers enough features for businesses with a tighter budget.

The front-end design is clean and intuitive, allowing you to switch between chats, tags and canned messages, and send files seamlessly. The platform’s also easy to set up, and integrates well with its helpdesk, knowledge base, and chatbot solutions (note that these are charged as separate products).

LiveChat boasts a long list of happy customers, including Sephora, which used its platform to increase its average order values by 25%.

Pros of LiveChat:

• Massive suite of chat tools, including message sneak peeks, inactivity messages, chat transfer, ratings, and more

• Customer engagement tools include targeted messages, routing rules, messaging mode, chat history and transcripts, and more

• Reliable and robust chat security and privacy

• Reporting and analytics tools such as chat reports, data summaries, ticket reports, customer reports, and more to help monitor business performance

• Over 200 integrations with other tools your business might already use, plus apps to enhance your chat services (e.g. cobrowsing, payment processors, automations etc.)

• Offers many plugins that allow easy integration of the chat widget to your website or newsletter

• Offers advanced triggers and the ability to send rich messages with images, animations, and action buttons

• Can set up chat widgets in nearly 50 languages

Cons of LiveChat:

• The price is cheaper than Intercom, but still higher than other alternatives

• The dashboard appears busy and the amount of features can be overwhelming

• Helpdesk, chatbot and knowledge base are an additional cost. Other providers (like Tidio) include this as part of their regular plans

LiveChat’s prices are transparent — each plan is per month, per agent, but discounted annual plans are also available:

• Starter: $19/month/agent when billed annually. Comes with 60-day chat history, basic widget customization, data security, and ticketing system

• Team: $49/month/agent when billed annually. Comes with unlimited chat history, basic reporting, agent groups, and the ability to use LiveChat on multiple websites

• Business: $79/month/agent when billed annually. Comes with advanced reporting, staffing prediction, and work scheduler

• Enterprise: Must call for a quote (no monthly option). Comes with dedicated account manager, security assistance, HIPPA compliance, and product training

Want to know more? Read our in-depth LiveChat review.